This is the first of our planned quarterly updates. We'd like to tell you about our recent work, our new referral incentive program, and our online service expansion.
Thanks for coming back! This year started out with a bang for us, with several multi-day conferences, a couple of new industry-leading clients, and stepped-up demand from familiar ones. We've maintained a customer loyalty ratio of over 95%, with almost all of last year's clients coming back to us again this year, and a couple more coming back after a recession-induced hiatus. This is great news because it indicates that 1) our clients are happy with our work, and 2) economic conditions have improved.
Now you can get us for free! We're implementing a new referral incentive program to reward you for helping us make new friends. When you refer a new client to us, we will give them a 10% discount on the first job, and we will credit your account with the same amount, to be applied to future work we do for you. For example, if a new client you've introduced hires us for $5,000 of conference coverage, we'll give them a $500 discount and give you $500 of free work the next time you need us. We love our work, and if you can help us do more of it, we'd like to return the favor.
Client galleries are now searchable! Last year we massively upgraded our website in order to offer you a whole suite of new online services, including searchable photo galleries of unlimited size, online print ordering, and customized galleries for event guests. This has worked really well for some of our nonprofit clients' fundraisers, as it allows guests to view photos and order souvenir prints online and frees staff from the burden of fielding requests. Another added value for our clients is the ability to locate specific photos by typing the name of an event, session, location, or individual in the search field.
Our "recent work" gallery beckons! As part of our ongoing effort to make our website more informative and useful, we've added a "recent work" gallery which features our favorite photos from each of several recent projects. We hope you'll drop in to see what we're up to, comment on specific galleries or photos, and leave feedback in our guestbook.